Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Manager, Strategy and Analytics - Credit Risk Management

About Capital One Canada

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you! 

Yes, we’re a credit card company, but we’re more than that too. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our culture is built on openness, collaboration, and diverse perspectives — and fraud prevention is at the heart of protecting our customers and our business.  From day one, you’ll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance. 

At Capital One, we love to give our Senior Managers the opportunity to rotate to roles across various teams, so while this role is within the Fraud Strategy team, you will have the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.

About the Role 

As a Senior Manager, Strategy & Analytics at Capital One, you will apply your strategic and analytical skills to major company challenges. You will work with senior leaders across the Capital One organization to create solutions that drive transformational business change. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. Furthermore:

• Credit Advisor partnering with business leadership working across the Canada business and with strong links to UK and US Card

• Review and challenge of first line strategy to drive better business and customer outcomes

• Influential beyond the typical expectations of the job level through working in a small team with broad scope

• High degree of senior exposure to leaders in Canada and Credit Risk Management organizations

You will lead a team to formulate strategies, collaborate with experts in areas like legal and technology, and influence senior leadership on critical decisions. You will be a thought leader and influence associates from other job families as well as other people leaders. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from others like Data Scientists, Process Managers and Brand Strategists too.

Your Responsibilities

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior 

• Product:  Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

• Marketing:  Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk:  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution:  Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership:  Work closely with colleagues across Capital One including: Technology and Software Engineering, Product, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

We are looking for big picture thinking, strategic leaders who possess a range of strengths:   

• Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment.  Strategic planning with a 1-3 year horizon. 

• Leadership:  Will act as a thought leader and develop a team of analysts.  Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One.

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

Basic Qualifications:

• A bachelor’s degree or higher

• 4+ years of work experience inclusive of quantitative analysis and project management 

• Demonstrated ability to drive business strategy from inception to implementation, leading cross-functional teams

Preferred Qualifications 

• Master’s Degree

• 4+ years of experience in quantitative and qualitative analysis, or;

• 4+ years of experience in financial modeling and economic forecasting 

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Working at Capital One

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. 

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. 

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).