Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Director, Risk

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Role

The Senior Director, Risk Management leads the Canada Card Risk Office team.  The Canada Risk Office provides support for new and emerging Canada Card business strategies as well as critical business processes. 

This role is part of the First Line of Defense and is a “1B” function. The role understands the business and its risks and, with advice, oversight, objective guidance, and independent challenge from the Second Line of Defence, is responsible for ensuring that the Canada business risk management processes meet regulatory expectations and internal Capital One policies. 

You will work with business partners to implement and track the progress of the implementation of laws and regulations, which requires strong collaboration with various leaders of the business, Legal, Compliance, Risk Management, and enterprise partners to ensure well-managed operations. You are responsible for enabling the Canada Business to identify and assess the risks it faces and support the business to manage its risks appropriately in alignment with the Branch’s strategy and risk appetite. 

Here's what we're looking for in an ideal teammate:

• You’re a strategic thinker and enjoy collecting, organizing, and synthesizing information to make a decision or recommendation

• You understand that context is key and ensuring people are informed is critical to organizational success

• You are an excellent, confident communicator who feels comfortable presenting program ideas or decisions in front of peers, stakeholders, and leaders

• You enjoy fast paced environments and can ask tough questions / challenge the status quo

• You have a high degree of organizational skills and ability to manage multiple, competing priorities 

• You can put structure in place, connect dots, and can find and articulate a clear narrative or vision

• You are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution

Your Responsibilities:

• Support the Canada Business with identifying and managing the risks inherent in the business activities, products, processes. 

• Support the Principal Officer and the Canada Senior Leadership Team (“SLT”) in promoting a culture of risk awareness, clear risk ownership within the business, and personal accountability. 

• Oversight of the control testing team, ensuring governance processes in alignment with the COSO framework and continuous improvement as needed.

• Oversight of the risk event management process, ensuring timely identification and escalation of issues and control deficiencies. 

• Review and recommend updates to compliance and risk management policies, processes, procedures, controls, metrics to adapt to changes within the industry and in the Branch’s risk appetite. 

• Partner with 1A Business and the Second Line of Defence to establish and maintain processes to monitor the regulatory environment to identify new/changed regulations, trends and emerging risks to proactively assess impacts to business operations, risk profile, policies, processes and procedures.

• Support internal audits and regulatory exams (e.g., OSFI, FCAC, OCC), including the resolution of any findings.

Basic Qualifications:

• At least 10 years of experience in Risk Management, Project Management, Compliance or Process Management

• At least 7 years experience managing people and leading a team

Preferred Qualifications:

• Bachelor’s Degree  

• At least 7 years of Financial Services third party risk management experience

• Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology/cyber organizations, enterprise business stakeholders, and executive leadership)

• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

• Ability to set direction, manage expectations, and lead cross-functional teams

• Strong understanding of Enterprise Risk Management frameworks 

• Strong written and verbal communication skills and proven relationship building

• Certified Third-Party Risk Professional (CTPRP) or other applicable risk certifications

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

This posting is for an existing vacancy.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).