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Frequently Asked Questions

Applying to Capital One

If you already have an idea of the type of role you’re looking for, you can use the keyword search feature to find jobs. If you want to do a more exploratory search, you can learn more about the types of roles we offer on the Teams & Roles page.

Once you find a role you’re interested in, and you meet each of the Basic Qualifications (BQs) listed, click the “Apply Now” button to start your application. You’ll be asked to fill out some basic information then will be prompted to complete your full application in Workday.

“BQs” stand for Basic Qualifications, and “PQs” stand for Preferred Qualifications. You must qualify for all Basic Qualifications before applying for a job, or a recruiter will be unable to review your resume. Basic Qualifications are a need-to-have when applying for a job. Preferred Qualifications will bolster your application, but they won’t disqualify you from applying if you don’t possess them.

In order to move forward in the application process, you must meet all Basic Qualifications (BQs) listed on the job requisition. Having the Preferred Qualifications (PQs) is not required, but they strengthen your application to make you stand out as a candidate.

All roles are full time, unless otherwise stated. If a role is part time, that will be made clear in the job title and job description.

Yes! We offer numerous full-time and part-time internship programs for university and college students. Check out our co-op and internship programs on our Capital One Campus Careers site.

  • Full-time recruitment starts in September (to begin employment the next September)
  • Summer internship recruitment starts in January
  • Fall Co-op recruitment starts in May
  • Winter Co-op recruitment starts in September

Some teams work across multiple locations, so any of the locations listed on the job descriptions would be acceptable to work from. All of our head office roles would be at our main office in Toronto at 161 Bay Street, while we have our two call centers—one in North York and one in Montreal.

Once a job is unposted, we’re no longer accepting applications for that role. If you don’t see the role you’re looking for, keep checking back on our website or check for similar roles. We frequently update our job postings.

We recognize the unique, impactful work our associates do and offer competitive compensation. Your recruiter will discuss compensation with you during the interview process.

If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Your recruiter will make sure you have the right directions for parking and accessing your interview location. You will receive an email with your interview location information before your in-person interview. If you have any other questions or concerns, just ask your recruiter.

Our career levels are as follow: Coordinator, Senior Coordinator, Principal Coordinator, Associate, Senior Associate, Principal Associate, Manager, Senior Manager, Director, Senior Director, Vice President, Managing Vice President, Senior Vice President

“Associate” refers to both an employee at Capital One, as well as a job level.

We welcome candidate referrals from our associates through our internal referral portal. Once a referral is submitted, the candidate will receive an email prompting them to fill out their application. If the candidate meets all Basic Qualifications (BQs), a recruiter will review their resume. The candidate will be contacted directly by the recruiter if their application is moved forward in the process.

Yes, they are synonymous.

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Interviewing at Capital One

Our interview process is robust and comprehensive. All applicants will complete an online assessment (programming-focused for engineering and Data Science/Data Analyst positions, analytics-focused for Business Analyst/Financial Analyst roles, and general skill-based for our other positions). From there, you can expect an initial phone interview with someone from our recruiting team. Should you complete these various stages successfully, you may be invited for an in-person interview.

  • Set aside time to complete the assessment in a quiet and distraction-free environment.
  • While there is no time limit associated with the virtual job tryout, we recommend setting aside anywhere from 30-45 minutes to complete the online assessment.
  • Review the assessment instructions and example questions carefully as you move through each exercise.
  • You can expect to work through various sections focusing on: managing relationships, problem solving, and describing your approach to various hypothetical scenarios.

You may encounter one or more of the following interview formats (please note that your recruiter will walk you through your interview schedule in detail to ensure you’re as prepared as possible).

  • Behavioral Interviews: This interview will be structured with questions like “Tell me about a time when…”, where the interviewer will be looking for examples of past work/educational experiences that demonstrate your skills.
  • Business Case Interviews: This interview will provide you with a fictional business and a problem that is faced by that business. You will work through a variety of qualitative and quantitative prompts in order to come up with a recommendation to solve the problem at hand.
  • Technical Interviews: These interviews will only be conducted for our Engineering and Data Science/Data Analyst roles. You can expect a programming exercise along with technical questions from the interviewers. You may be asked to code or work through a whiteboard session to display your technical skills.
  • Job-Specific Interviews: This interview will be with someone from the team you are interviewing for; it could be your potential manager, a peer, or a stakeholder that you’ll work closely with in this role. This is an opportunity for you to learn more about the role you’ve applied for as well as the team you might be working with. This is a great opportunity to ask role-specific questions and learn more about the skills required for the position.

An important key to success in a behavioral interview is taking the time to practice and work out answers to these types of questions using the suggested STAR methodology.

An effective strategy we recommend following when structuring your responses is the STAR methodology:

  • Situation or Task: Describe the situation that you were in or the task that you needed to accomplish. You must describe a specific event or situation, not a generalized description of what you have done in the past. Be sure to give enough detail for the interviewer to understand. This situation can be from a previous job, from volunteer experience, or any relevant event.
  • Action that you took: Describe the action you took and be sure to focus on you. Even if you are discussing a group project or effort, describe what you did—not the efforts of the team. Don’t tell what you might have done, tell what you did.
  • Results you achieved: Describe what happened. How did the event end? What did you accomplish? What did you learn?

Be sure not to memorize answers; the key to success in this type of interview is to prepare for the questions and have a mental outline to follow as you respond to each question.

Please use this link to go to our Careers page highlighting what you can expect from your case interview and how you should prepare for it. It will also have some helpful tips and tricks for how you should structure your thinking and formulate your answers during the interview.

Your recruiter will walk you through the details of what to expect during your technical interview, as it will change depending on the role you’re interviewing for. We recommend that you brush up on your programming skills with the various coding/scripting languages you are familiar with, so you are well equipped to solve the problems that you are presented with during the interview.

While some positions may require multiple rounds of interviews, you can expect to hear from your recruiter within one week of your most recent in-person interview. Should you ever need clarification or have questions, your recruiter will be happy to help.

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Life at Capital One

There are many resources on our Careers site to learn more!

We support our associates at work and outside of work through the benefits offered, the flexibility to work in the way that works best for you and the open communication and collaboration we engage in every day. Once you get started with us, you’ll be able to determine with your manager what works best for you and your team.

We encourage our associates to bring their whole selves to work and celebrate all of the unique perspectives each associate has to offer. Our Business Resource Groups were created to help support our growing diverse population. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. To read more about our Diversity and Inclusion journey, check out our Diversity and Inclusion page.

We respect your rights under the Emergencies Act and help to provide job protection. We also provide compensation top-up to eligible individuals on leave for uniformed service.

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Benefits at Capital One

Check out our Benefits page to view the health, dental, vision and financial benefits that we provide to associates and their families.

Flexible leave policies allow associates to take the time needed when growing their families. We offer leave programs such as 26 weeks maternity and paternity leave, and adoption support programs.

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Technical Support

Please check your spam or junk folder. Otherwise, you can email careers@capitalone.com and we’d be happy to help.

Please check your spam or junk folder. Otherwise, you can email careers@capitalone.com and we’d be happy to help.

Please sign in to your Workday profile using the email address currently connected to your profile. Once you’re logged in, click on the cloud icon in the top right-hand corner and choose “Account Settings.” From there, you will be able to update your email address.

Sign in to your Workday profile to view your applications. On the left-hand side of the screen, you will see “My Applications.” Your application status will be listed underneath the role you applied for.

If you've updated your resume since applying, please do NOT withdraw your application! Instead, please email careers@capitalone.com with your updated document attached and we can assist you. Candidates who withdraw themselves from an application to update their resume will no longer be eligible for that role.

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