Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Manager, Enterprise Risk Management

About Capital One Canada.

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

The Canada Enterprise Risk Management (“Canada ERM”) team is an independent and second line of defense function supporting the Canada Chief Risk Officer (“CRO”) to ensure Capital One Canada’s (“the Branch”) risk management activities and processes are aligned with regulatory expectations and Capital One’s risk management programs.

Under the direction and guidance from the Deputy CRO, the Senior Manager, Canada ERM will be responsible for leading activities that support the effective challenge, monitoring, aggregation, and reporting of risks applicable to the Branch.

About the Role

Success in this position will rely heavily on working well with ERM program leads and the Branch leadership. This role requires core strengths in Job-Specific Skills, Influence, Problem Solving, Results Focus, Communication, and Teamwork. The ideal candidate will have prior experience working with senior leaders and enterprise-wide stakeholders, a demonstrated ability to manage complex processes and projects through a customer-focused risk lens, and an ability to assess and make improvements to the effectiveness of these processes and related strategies. As urgent requests arise, the ideal candidate will be required to review, assess and consult with key stakeholders, and rationalize gaps with a short turnaround. An attention to detail and commitment to collaboration and teamwork is required, while also having a strong ability to influence in driving results through change.  .

Your Responsibilities:

• Leading and facilitating risk deep dive discussions with Canada risk stewards to effectively challenge, assess, and report on key risks impacting the Branch

• Preparing the Canada Risk Profile reporting for the Canada Risk Committee and other presentations for the senior leadership team

• Reviewing and providing effective challenge on Strategic risks through formal risk assessment activities, including RCSA, Launch initiatives, and Product Risk Assessments (PRAs)

• In coordination with Legal and/or Compliance partners, act as trusted advisor to support the business through implementation of certain regulatory requirements (i.e. Culture risk management)

• Partnering with ERM program leads to ensure appropriate line of sight to downstream activities impacting Canada

• Collaborating with and influencing stakeholders across Canada and the Enterprise (first and second line of defense) to ensure effective risk management and drive results

• Guiding and educating business partners on Enterprise risk program requirements (i.e. controls, issues and events) 

• Driving best-in-class execution, with a proactive focus on the quality, accuracy, and timeliness of deliverables

• Participating in, leading, and/or executing cross-functional risk management initiatives impacting the team, department, and/or the Branch

• Proactively monitoring the external environment and regulatory landscape to identify impacts, emerging risk themes and trends

• Continuously upgrading skills and keeping informed of compliance, regulatory and policy changes through ongoing completion of education programs, attending seminars and training sessions provided internally and externally

Basic Qualifications:

• Bachelor’s degree

• 10+ years of experience working in a regulated financial services organization (preferably in retail lending such as credit cards)

• 10+ years of risk management and/or compliance experience

• 10+ years of experience working in a complex operational environment

• Experience with responding to and interacting with internal audit and/or regulators (e.g. OSFI, OPC, FCAC) and knowledge of regulations and risk management practices and principles

• Knowledge of ISO 31000 and COSO ERM framework

• Experience in the application of foundational risk management activities, including risk identification, controls/issues and events management, assessment, and reporting

• Experience in preparing and writing business documents (e.g. presentations for leadership meetings or forums, briefing memos, or policy write-ups)

• Strong communication (written and oral) skills and strong diplomatic and interpersonal skills; required frequent contacts with senior executives

• The ability to organize, prioritize, and manage multiple projects and deliverables

• Ability to manage well under pressure and tight deadlines; works well with changing priorities in a dynamic small team environment

Preferred Qualifications:

• 5+ years of experience working in risk management and/or governance standards and processes (senior management and/or board level)

• At least 1 year of experience using Google Suite of products (Slides, Docs, Sheets, Gmail, Forms, Drive, Sites)

• Additional relevant certification or accreditation in Compliance, Risk Management, Legal, or other related fields

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).