Principal Associate, HR Analytics
Apply now Job ID R184453 Location Toronto, OntarioOur Capital One Human Resources Team.
Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.
We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.
Reporting to the Director, Talent Experience, the Principal Associate, HR Analytics will focus on spearheading people analytics projects to ensure the successful delivery, development and implementation of people analytics solutions, aligned with Capital One’s overall vision. If you are a data-driven thought partner who is passionate about both the data and the insights that inform decisions, we encourage you to apply! This role reports on a dotted line to the Enterprise People & Strategy function to ensure high connectivity with best practices and programs at the enterprise level.
Working with us.
How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a hybrid model (remote and in-office). Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.
At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviors are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
A day in the life of a Principal Associate, HR Analytics.
Our Human Resources team combines thought leadership, best practices and data analytics to shape critical people decisions and strategy at Capital One. We work closely with enterprise HR partners and senior executives in shaping policy, and informing real-time decisions with data.
As a Principal Associate, HR Analytics, you will apply your strategic and analytical skills to solve open-ended, complex questions pertaining to how we should attract, develop, and retain top talent. You will team up with world-class professionals and senior leaders to work on impactful projects. You will get to do this in a collaborative environment that promotes continuous learning, rewards innovation, and prioritizes continuous development.
Your day-to-day might involve:
Design, identify and drive effective measurement to support the HR strategy (i.e. Deep dives, KPIs and dashboards for employee engagement, representation, recruitment, growth and associate experience)
Lead the development and implementation of innovative analytical tools that will inform HR process within HR to inform optimization opportunities,, by breaking down problem statements, analyzing complex data sets, articulating insights that inform strategic recommendations
Use data to help senior leaders set ambitious people related goals, such as understand the state of our associate’s engagement
Specific responsibilities include, but are not limited to:
Strategic problem solving: Identify high impact opportunities to transform the associate experience, conduct analysis, and share insights that inform solutions.
Design: Drive and build key programs and analytics solutions for our partners, including measurement strategy, modeling, and automated insights.
Experimentation: Partner with internal clients in experiment design to better understand key drivers of associate sentiment and behavior.
Market Research: Stay up-to-date with industry trends and shifts in workforce dynamics, emerging technologies and evolving best practices. Make data-driven decisions that enable us to anticipate talent needs, optimize recruitment and retention strategies, and ensure competitiveness in attracting and retaining top talent.
Insights & analysis: Analyze the impact of our programs and combine those insights with the latest thinking in organizational science to help our clients make data-driven, informed decisions. Adapt methodologies and tools as business needs pivot, to maintain relevance and competitiveness in a rapidly evolving environment.
Successful team members demonstrate competencies in these areas:
Purpose: You feel a deep personal connection to improving the associate experience and are motivated by applying advanced analytics in a mission-driven way.
Analytical thinking: A proven track record of decision making and problem solving based on analytics. Identify opportunities for improvement and use data to make strategic and tactical recommendations.
Execution: Develop and test hypotheses, design solutions, assess operational feasibility, support implementation efforts, and develop plans and tools for monitoring outcomes.
Thought Partnership: Collaborate effectively with other HR team members and clients, working together to navigate complex challenges.
Communication: Strong written and oral communication skills, with the ability to “tell the story” through data, and highlight key insights in a clear and concise manner that can be easily understood by stakeholders.
Results focus: Drives for results and achieves important goals applying strong organizational skills and detail orientation, even amidst ambiguity.
Basic Qualifications:
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering or related field)
5+ years of experience with data analytics and insights, focus on HR preferred
Experience working with programming tools (i.e. SQL) and data visualization tools (i.e. Power BI, Tableau, QuickSight)
Excellent analytical, critical thinking and problem solving skills, creative storyteller with a passion for people data
Ability to work in a fast paced environment with a high degree of ambiguity and autonomy
Strong communication, interpersonal and presentation skills
Curiosity to learn and build great relationships with internal clients at various
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
