Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

HR Operations Specialist (12 month contract)

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Role

As an HR Operations Specialist, you will be the first point of contact for our Associates. You will manage day-to-day HR Operations, Benefits, and Absence Management processes and continuous improvement initiatives.  This role will partner closely with benefit vendors, HR partners , Payroll, and the business to work through and find constructive resolution to employee benefit inquiries and escalations. The HR Operations Specialist will manage key components of the HR Operations portfolio, with a focus on associate benefits and the full cycle of absence and leave management, including short and long-term disabilities, parental/legislated leaves, WSIB claims, ergonomic, medical accommodations and support for immigration and global mobility processes.

Your Responsibilities:

• Administering associate benefits programs, including new hire and annual open enrolment, changes, invoice reconciliation, and communicating program details to associates and People Leaders

• Supporting the full-cycle absence and leave management process, from the associate's initial request to their return to work, aligned with Capital One’s guidelines and legal parameters

• Working closely with partner HR teams to ensure Workday and benefit integration files work as intended.

• Proposing, developing, and implementing improvements to existing processes and documentation for the HR Operations, Benefits, Immigration and Absence Management portfolio, and developing new processes as the program and business needs evolve

• Partnering with, and overseeing, external vendors for benefits and leave programs (e.g., benefit vendors, disability case managers)

• Providing guidance and consultation to associates, managers and HR partners on Capital One’s benefits plans, absence management program, return to work plans, accommodations and immigration/mobility procedures

• Partnering with key partners in Canada, including Legal, Associate Relations and HR Business Partners on regulatory/employment liability issues as they relate to complex cases

• Remaining current on best practices and legislation impacting benefits, absence management, immigration, global mobility, and HR Operations, and recommending improvements to develop and maintain company policies, procedures and processes

• Managing escalations and responding to associate inquiries in a timely manner

• Reporting on benefits, absence management, and immigration/mobility trends using data to highlight key metrics and flag emerging risks and issues

• Assisting with global mobility logistics for cross-border transfers and international assignments

• Supporting the immigration operations for existing associates, including eligibility audits and  coordinating with external legal counsel/vendors for work permits 

• Ensuring compliance with federal laws and Capital One policy / procedures

• Ensure data accuracy and consistency in all HR systems 

• Determines the root cause of a problem or issue and provides recommendations for resolution

• Supporting special projects as required

Basic Qualifications:

• At least 2 years of experience managing HR programs, specifically with a focus on Benefits Administration, Absence Management and/or Immigration and Global mobility 

• Post secondary education, preferably in an HR program

Preferred Qualifications:

• Previous experience providing HR Operations services to internal associates, People Leaders and Senior stakeholders

• Proficient knowledge of Google Suite (including Sheets, Slides, Forms, etc.) and Workday or other HRIS platforms

• The ability to communicate effectively will across different audiences, both written and verbal

• Strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume

• Highly proficient analytical and problem-solving skills, with superior attention to detail and accuracy

• Experience working with third party vendors (e.g., benefit carriers, disability case managers, workers compensation representatives), is preferred

• Proven ability to use data to analyze trends, generate insights, and communicate a compelling story to stakeholders

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).