161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Head of Category Management

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms. 

Are you ready to redefine what’s next?

About the Team

The Third-Party Management Team  is responsible for the management of the end-to-end Third Party life cycle for Capital One Canada, including sourcing, contracting, ongoing supplier and relationship management, and offboarding activities. The team serves as trusted advisors enabling and safeguarding our supply chain and empowering the business to realise value and innovation from third parties safely, efficiently and cost effectively.

About the Role

Capital One is seeking a progressive and collaborative Supplier Management leader to shape the development and execution of multiple category strategies and plans across the broad portfolio of third party relationships. Working closely with senior stakeholders across the organisation, you will understand how your category strategies can help the business execute ambitious strategic goals, whilst also advising and influencing on best practice to ensure a well managed risk approach.

You will create and lead a high performing, engaged team, where you will oversee the full third party management lifecycle across the portfolio of suppliers, including the sourcing, onboarding, ongoing management and onboarding activities. You will play a key role in building the capability of the team to meet future business goals. 

Your Responsibilities:

• Partner cross functionally to lead the development and execution of category strategies and plans to achieve ambitious strategic business goals

• Oversee the entire third party management lifecycle across your portfolio of suppliers, enabling and safeguarding our supply chain and empowering the business to realise value safely, efficiently and cost effectively

• Understand your suppliers and the broader market.  Develop and maintain meaningful relationships with key supplier counterparts, executives and internal business stakeholders

• Lead, manage and develop the team of Third Party Managers who govern and manage a portfolio of suppliers and the day to day execution of the Third Party Risk Management (TPRM) policy 

• Ongoing compliance with policies, procedures, laws & regulations in a complex and highly regulated environment 

• Provide regular holistic category and third party reporting covering risks, performance, contracts and spend

• Partner and lead on contract and commercial negotiations, resolution of performance related issues & escalations, and proactive identification and mitigation of category and third party risks

• Support periodic audits, regulatory exams and local / enterprise supply chain initiatives

Basic Qualifications:

• At least 7 years of experience and subject matter expertise in Procurement, Third Party Risk Management and Supplier Relationship Management, ideally within Financial Services or other highly regulated industry

• At least 7 years experience working in a cross-functional environment, ensuring business and stakeholder expectations are effectively managed

• At least 4 years of experience leading a team

Preferred Qualifications:

• Bachelor’s degree in business, management, technology, or engineering preferred

• Outstanding communication and relationship building skills

• Ability to influence and persuade senior executives, partner and collaborate across cross-functional teams

• Outstanding business judgment and leadership on contract and commercial issues

• Strong organizational skills and the ability to remain focused and flexible in a changing environment

• Demonstrable autonomy and drive to operate independently when required, bringing clear thinking and reasoning in the decision making process

• Strong analytical skills with the ability to challenge the status quo

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $151,800 to $173,300. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).