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Diversity and Inclusion Associate

Job ID R76432 Updated date 07/08/2019 Location Toronto, Ontario
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Diversity and Inclusion Associate

Diversity and Inclusion Associate

Capital One is committed to building and fostering a diverse and inclusive culture, where every voice is heard and matters. We recognize the benefits of diverse and inclusive work environments, and championing diversity and inclusion are central to our mission and values, and are part of our strategic imperatives. We believe that everyone has a unique point of view to share, and that only by harnessing the power of our collective wisdom can we truly create the best experiences for our associates and customers.

As the Diversity and Inclusion (D&I) Lead, you will report to the Director of Talent and will work closely with the Recruitment Team, Learning and Development Team and HR Consultants. In addition, via our Business Resource Group leaders, you will implement Capital One’s diversity and inclusion strategy as well as drive Employment Equity compliance. We’re seeking candidates whose education, perspectives, and experience enable them to support creating a welcoming and respectful environment that embraces diversity as a dimension of excellence, and promotes a culture of inclusion and belonging.

Diversity & Inclusion

  • Partner with the Accountable Executive for D&I and the Diversity Council to develop and implement Capital One’s diversity and inclusion strategy.

  • Realize the goals put forward in Capital One’s existing diversity and inclusion strategy, and also infuse new ideas into future strategies. The strategy will: foster inclusive leadership; unlock collaboration and innovation; eliminate hidden barriers to success; and empower the company to attract, retain and advance top talent from underrepresented backgrounds. The end goal is a highly diverse and fully inclusive organization.

  • Partner with key HR Partners to develop, review and implement our diversity strategy,  three-year employment equity plan, diversity communications as well as monitor and report on progress to senior leadership.

  • Assist in developing, updating, and facilitating material to instruct employees and people leaders on how to best include, empower and inspire associates – accommodating and appreciating individual differences and leveraging those differences to benefit the company.

  • Assist in embedding diversity awareness and inclusive practices into people programs and policies to mitigate bias using data-driven approaches.

  • Support the ongoing coordination of associate-led Business Resource Groups (BRGs) to ensure sustainability, growth, evolution in maturity and recognition of involvement.

  • Proactively build and manage relationships with key stakeholders across a range of levels, business functions and geographies to ensure alignment and consistency across our businesses.

Employment Equity Compliance

  • Manage reporting requirements to demonstrate progress against employment equity and D&I-related measures. Partner with the Internal Communications Team, Learning & Development Team, Recruitment Team, HR Risk Team, Compensation Team, and HR Consultants to analyze data, identify trends and manage the development, implementation and monitoring Employment Equity reports, programs, and plans.

  • Analyze and prepare human rights and employment equity reports, presentations, briefing notes on an ongoing or ad hoc basis, as required.

  • Maintain current knowledge and materials related to laws, rules, regulations, and best practices for advancing employment equity, and monitor legal developments in this area.

  • Serve as the primary Canadian contact with the U.S. Capital One Workday team; recommend, monitor, and advocate for enhancements that enable the improved collection and housing of necessary data.

Skills Needed:

  • Demonstrated competence in leveraging HR analytics to provide evidence-based guidance and advice

  • Familiarity with human resources principles and practices

  • Superior communicator with the ability to foster relationships at all levels and promote cooperation and work collaboratively within and across all sites while promoting an inclusive work environment

  • Familiarity with Enterprise Workforce Data and Analysis

Basic Qualifications:

  • Minimum of a (3) three-year degree in Human Resources or a related field, or an equivalent combination of education and experience;

  • Minimum of (3) three years’ experience in Human Resources, with several years performing diversity and inclusion work

  • Bachelor’s degree

Preferred Qualifications:

  • Minimum of (3-5) three to five years’ experience in designing and implementing diversity and inclusion programs

  • Minimum of (3-5) three to five years’ experience on diversity and inclusion best practices and programs

  • Minimum of (3-5) three to five years’ experience with Employment Equity analyses, reporting, and planning, and incorporating Diversity & Inclusion functions

  • Bilingualism an asset


Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).