161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Director, Project Management

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team:

Join Capital One in Canada as we build the products that enable our millions of international Card customers. This team will specifically be working on the development of customer management capabilities for international Card users, including transitioning from an account-centric to a customer-centric decision-making model.

About the Role:

The Legal Entity Lead, Canada is a critical position for Team Canada, accountable for creating and managing the framework for work done on behalf of Canada by the enterprise, ensuring strong governance, prudent financial management, and strong risk management. This role mandate includes the following:

Setting up and leading the infrastructure and resources needed to support expansion work in Canada 

Leading the existing work and ensuring it fits within the principles and needs of the infrastructure as it evolves

Maintaining and improving the intake process to identify and manage Canada’s response to new and evolving requests 

Your Responsibilities:

The Legal Entity Lead, Canada drives work across Canada, informing and supporting the President, COS-C, CTO , as well as the Legal Entity directors and Canada’s chief of staff. 

Strategy

• Own the Canada Shared Services intake process, acting as a front door to new intent and facilitating the approval process through SLT

• Create structured systems to solve issues, remove roadblocks, drive accountability in Canada and the enterprise, and keep leadership updated

• Develop relationships with broad set of key leaders in Canada and the enterprise to balance the needs of Canada and the enterprise and ensure work is done in a well managed way

Routines

• Run the system associated with the legal entity in partnership with US and Canada partners (MBR, MFR, and so on). 

• Set up and maintain new routines as needed 

• Support key finance routines to ensure billback processes run smoothly

• Represent Canada in key enterprise routines related to International Country Risk, Project Atlas, and other enterprise-forums related to Canada work

Communications

• Function as the face of the ServiceCo team, providing updates as needed

• Create and curate executive-ready presentations and materials as needed

Project Management

• Demonstrates a proven track record of excellent program management, bringing the ability to quickly put structure in place to manage work in a dynamic matrix environment

• Driving all phases of project management to include feasibility, definition, planning, prioritization, implementation and close out of projects

• Effectively applying project management methodology and standards, and ensuring project documents are complete and up to date

• Displaying cross-functional teamwork, communication, negotiation and leading across all levels

• Partnering cross-functionally with key stakeholders to provide strategic and tactical thought partnership to effectively drive project delivery

• Working with cross functional teams and influencing others to work toward common goal, regardless of resource and time constraints

• Creating transparency and fostering relationships to adjacent teams

Basic Qualifications

• At least 7 years of Process, Project, or Program Management experience 

• At least 5 years of experience supporting, partnering and interacting with internal or external business clients

Preferred Qualifications: 

• Masters in Business Administration

• 10+ years of Process, Project, or Program Management experience with executive presence

• 7+ years of People Management experience

• 7+ years of strategy development

• 7+ years leading technology initiatives

• PMP, Lean, Agile or Six Sigma certification

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

This posting is for an existing vacancy.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).