161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Creative Manager, Content

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms. 

Are you ready to redefine what’s next?

About the Team

The Creative Solutions team is the creative engine driving Capital One Canada’s marketing initiatives. We specialize in developing high-converting, data-driven creative for performance marketing, paid and organic social media, and SEO-optimized content strategies. Our team merges breakthrough design and compelling copywriting with rigorous testing and optimization to capture high-intent audiences and convert them into loyal customers.

About the Role
In this highly collaborative role, you’ll be responsible for leading the development and delivery of strategically targeted content across a variety of communications channels, with a heavy focus on producing content for digital channels to increase audience engagement and consideration. You’ll work closely with business partners, especially focused on performance marketing advertising in our acquisitions channels, and social media, to help bring their strategy to life through our content, while ensuring we’re being consistent with our brand voice and messaging across all channels and all customer touchpoints along the customer lifecycle. Further, you’ll oversee content creators ensuring that our content is compelling, genuine and innovative, and helps bring our brand to life.

Your Responsibilities:

Lead and Develop a Content Team:

• Lead a team of content creators to produce a variety of marketing materials and customer communications in digital and print channels (like display ads, SEM, SEO, videos, our blog, social posts, emails, direct mail and letters)

• Build and retain a strong team of Content Writers and Editors

• Empower and elevate members of the team, with a focus on engagement with the team and work, and cross-team collaboration

• Help to drive team culture by participating in and helping to lead ceremonies and events

• Collaborate with various business partners, including legal, brand, and intent and product owners, to collect and incorporate feedback at all stages of development

• Recognize and raise potential issues throughout the creative development process

• Be accountable – whether directly or through delegation to a team member – for final approval of creative deliverables

• Facilitate the delivery of 100% quality, error-free communications

Strategy and Planning:

• Lead and participate in brainstorming and editorial planning, including creating editorial calendars

• Ensure SEO is built onto our content strategy 

• Advocate for the customer and ensure that communications are accessible and written in plain language

• Review and provide guidance on marketing materials and customer communications to ensure consistency with Brand Standards, Editorial Style Guidelines and direction from legal and compliance as it pertains to regulatory matters and advertising laws and standards

• Maintain a deep understanding of all products, including existing marketing and product language

• Keep up to date on industry trends and technologies, and review competitor content and market trends

• Understand and stay current with the banking environment and competitor marketing

• Know the performance of the work we deliver and the business(es) we support and leverage it to influence and optimize future work

Basic Qualifications:

• A minimum of 5-7 years of relevant content experience

• At least 5 years of proven leadership experience, including building and leading a content team, and collaborating with and within a Creative team

• Excellent writing and editing skills, with a strong command of Canadian English including grammar, punctuation and spelling

• Ability to identify potential issues and recommend and implement solutions

• Very strong attention to detail and excellent organizational skills

• Strong verbal and written communication skills

• The ability to establish good working relationships with business partners

• Ability to manage multiple priorities and often tight deadlines, and proactively communicate with stakeholders

• Proficiency in G Suite, Figma, Adobe Creative Cloud, and Workfront

Preferred Qualifications:

• A degree/diploma in Content Marketing, Journalism, Communications, or a related field

• Creative portfolio that includes produced work for website design and integrated marketing campaigns

• Experience at a large in-house creative team

• Experience with premarket and in market testing tools

• Experience leveraging GAI, personalization and optimization tools in creative development and marketing

Note: candidates must submit a portfolio of work samples with their application.

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential:

  Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm:

  We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life:

  We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

 You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $130,000 to $148,400. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).