Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Manager, Chief of Staff (12 month contract)

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Role

As a Chief of Staff in Canada Card at Capital One, you’re a problem solver with range, leaning into new areas with ease and adept at quickly identifying the root cause of a problem to inform and deliver solutions. You’re a self-starter who creates leverage for senior leaders by delivering high-quality results with minimal supervision, proactively reprioritizing as new demands arise to provide the highest impact strategic and tactical support for our organization. You’re effective at engaging with partners across all levels and functions, building trusted relationships that enable you to deliver accelerated results in a highly matrixed ecosystem. You possess an internal drive to seek constant improvement, regularly iterating on and optimizing processes and resources to do things better. You apply sound judgment in a wide variety of circumstances, anticipating and mitigating potential risks and removing barriers to progress. You’re a highly influential communicator across formats, adapting style, tone, cadence, and delivery to meet evolving business needs, incorporate new data, and manage stakeholders proactively and consistently. You are comfortable in new environments, applying your curiosity to connect the dots and quickly understand context and dynamics so you can know when and how to effectively challenge the status quo. 

The successful candidate should demonstrate the following: 

• Data-driven force-multiplier capable of delivering in a fast-paced environment

• Self-motivated, reliable, and resourceful multitasker with solid time management and prioritization skills who is able to solve problems and drive initiatives autonomously

• Highly organized, yet adaptable to react positively to urgent business needs, reprioritizing independently to maximize capacity and impact

• Proven track record of excellent delivery, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Ability to think critically and understand objectives even in ambiguous circumstances, managing detailed and complex information to autonomously get to great outcomes in a consensus-driven environment

• Associate experience-centric mindset with a keen attention to detail, high bar for quality, and strong sense of responsibility

• Commitment to broad-based teamwork and collaboration that requires juggling multiple internal relationships and accountabilities

• Comfortable holding others accountable to deadlines and desired outcomes

• Ability to  build and maintain strong, trusted relationships being diplomatic yet influential with partners across all functions and levels, including senior leaders to help drive the organization’s strategic agenda

• Experienced at identifying patterns and commonalities that can create a bigger picture out of small pieces, anticipating what’s around the corner

• Proven in practicing discretion while handling highly sensitive issues

Your Responsibilities:

The Senior Manager, Chief of Staff - Canada Card is a critical position responsible for developing, managing, and evolving operational excellence within the Office of the President. 

Reporting to the Head, Office of the President, this role owns the Canada routines and narratives central to Canada Card’s strategy. With heavy collaboration across Canada, the UK, and the enterprise, this role will drive efficiency in how we share our strategy and our progress toward it. 

• Partner closely with the Head, Office of the President and the senior leadership team to drive excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve transparency, consistency, and scalability

• Play an outsized role in supporting growth; partnering closely to support specific Senior Leadership Team members and associated strategic executive communication

• Build relationships and collaborate with cross-functional stakeholders to understand processes and drive results, ensuring proactive, timely, consistent and effective communication between departments

• Support strategic planning across Canada, inclusive of reporting and facilitating improvements in strategy development 

• Own timely execution of horizontal routines and reporting deliverables related to strategic and operational priorities

• Proactively identify and elevate risks and impacts and make key linkages within our teams and the broader organization

• Represent destination culture while driving meaningful change 

• Partner closely with delivery and communications, as well as other key partners, to elevate Canadian storytelling and drive our growth 

Basic qualifications:

• 8+ years of work experience in business ownership, communications, change management, delivery, or chief-of-staff functions 

• 3+ years of experience managing executive-level stakeholders across different business functions 

• 2+ years of experience involving organizational design, staffing, budgets, talent, and/or culture strategy

Preferred qualifications

• 10+ years of work experience in strategy, organizational operations, change management, project / process / program management, or chief-of-staff functions

• 5+ years of experience managing executive-level stakeholders across different business functions 

• 4+ years of experience involving organizational design, staffing, budgets, talent, and/or culture strategy

• 2+ years of experience working with cross-functional teams in Tech, Product, Design, and/or Data

• Experience owning end-to-end communications strategic planning and execution, including department communications, leadership team meetings, presentations, and reports

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Our head office is located conveniently across the street from Union Station.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).