Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Business Analyst, Strategy and Analytics

Our Capital One Strategy & Analytics Team.

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

As a Sr. Associate in Strategy & Analytics, you’ll bring your strategies to life from conception and analytical business case building, to in-market delivery. You’ll be responsible for measuring impact through testing and monitoring, ultimately being accountable for both customer and financial outcomes.

It’s like management consulting, but better. From day one, you’ll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy. 

How is it better?You’ll be deployed to a team across all areas of the business such as product, credit, fraud, marketing, and more - and over time, you’ll have the opportunity to rotate across teams to keep things fresh, and help you build a well-rounded understanding of our business. In each rotation, you’ll have the autonomy to own many projects end-to-end, from ideation to execution, in a culture that values work-life balance. 

Working with us

Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone. 

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life. 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

A day in the life of a Capital One Sr. Associate, Business Analyst - Strategy & Analytics.

Embedded within a cross-functional team, you will have the autonomy to gather and analyze data, build complex business cases with innovative recommendations, and collaborate with various business partners to execute delivery. 

Working in an agile, cross-functional team you’ll also have the opportunity to learn from other job families like data scientists, process managers, and product owners. From a technical perspective, you will have access to various coding and visualization tools. You’ll work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and slides to present it, along with other modern analytics tools, such as Tableau and Quicksight. 

Here are a few examples of the many ways you will be helping people take control of their credit:

(Note that this is not an exhaustive list of the possible team placements within the department):

• Product Strategy: Develop strategies to test and scale new financial product offerings. Conduct market & customer research, and couple these insights with internal data modeling to propose new solutions for our customers. Work with process and technology experts to get new products in the hands of our customers, and iterate upon our offerings based on consumer reception.

• Credit Strategy: Relevant to underwriting (credit policy & valuations). Develop and maintain valuation models and the associated credit policies that help us determine who we extended credit to. Perform analysis on credit performance to help influence how we update and optimize our models & policies.

• Marketing Strategy: Develop A/B test plans to improve marketing efficiency across multiple channels (i.e. Search Engine Marketing, Display, etc.), with credit risk top of mind. Understand and quantify the impact of marketing through analysis and test design, such as geo-split tests.

• Fraud Strategy: Develop defenses and policies to mitigate fraud losses for Capital One, creating a safe and secure experience for our customers. Perform diligent monitoring to understand emerging fraud trends and implement actions to prevent fraudulent behaviour.

• Mobile Strategy: Develop initiatives to help drive mobile adoption and usage. Work closely with other team members on crafting test plans and launching initiatives by leveraging a plethora of mobile data to guide discovery of user personas and recommend features.

You’ll also join the Canada Analyst Development Program (CADP), which takes place over your first year with us. You will have access to foundational training, case studies, social and networking events, and exposure to senior leaders, peers and subject matter experts from across the company.

Want to learn more? Check out life at Capital One as a Sr. Business Analyst!

Responsibilities:

• Bring strategies to life from conception and analytical business case building, to in-market delivery. 

• Based on the team you’ll be deployed to, this responsibility can manifest itself through: 

  • Performing modeling/analytics to assist new product and pricing strategies for various lending products

  • Developing direct-to-consumer marketing strategies and initiatives to support business growth objectives

  • Helping build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

  • Supporting step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, build and refit models, and testing hypotheses using rigorous monitoring and analysis

• Drive business outcomes by leveraging analytical expertise, and storytelling through data

• Autonomously own complex problems within space by establishing subject-matter expertise

• Influence the strategic roadmap of the team by leveraging past experience and unique perspective

• Provide support/coaching to associates on an ad-hoc basis

Basic Qualifications:

• 2-5 years of experience,  with an established history of leveraging analytical skills to effectively influence strategic decisions  

• A bachelor’s degree or higher

• Experience in basic coding (e.g. beginner-level SQL queries), or data visualization (e.g. Tableau, QuickSight)

Preferred Qualifications:

(Don’t have them all? Don’t worry. We’ll help you develop the right skills for the job):

• A degree in Commerce, Finance, Marketing, Economics, Business Administration, Engineering, Mathematics, Computer Science, Statistics or a related field 

• Experience in coding (e.g. Complete SQL scripts, Python notebooks) and data visualization (e.g. Tableau, QuickSight). If you know how to build models or write code, that’s awesome. If not, don’t worry as long as you have an interest in and aptitude for learning it

• Extensive experience working in a team environment, with a strong ability to collaborate effectively with others

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.  We have the positive energy of a startup, with the advantages of a big company.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process. 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).