Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Principal Associate, Process Management

About Capital One Canada.

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. 

About the Role

If you thrive in understanding how things work, making them better and solving complex problems by focusing first and foremost on the customer, then this role is for you!. As a Process Manager within Capital One, you will work with extended teams across the enterprise to manage and improve your processes by ensuring we are keeping our promises to customers, meeting our regulatory commitments and continuously improving. You will work within an agile environment, collaborating with cross-functional teams so you’ll also have the opportunity to learn from other job families like Data Science, Compliance Advisory, Operations and Product Management too.

Here’s What You’ll Need To Be Successful:

• A passion for problem solving with the ability to lean into challenges

• Excellent communication skills

• Curiosity driven, self-starter, accountable and life long learner 

• Solid organizational skills including attention to detail 

Your Responsibilities:

• Design, manage and improve the AML Governance process, using a variety of tools, like Visual Management, Business Process Management, Lean, and Six Sigma. 

• Implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers and business.

• Map out business processes, roles & responsibilities, understand inherent risks and define mitigating actions, and ensure we have the right controls and solutions in place.   

• Develop, establish and deepen strategic relationships across the business. Partner, collaborate and influence upstream and downstream processes, internal partners, and AML Advisory to ensure AML/KYC requirements are being met.  

• When AML/KYC breakdowns occur across the business, participate in their containment and remediation by using a variety of process management techniques and tools like Visual Management, Business Process Management, root cause analysis and Lean. 

• Prepare AML/KYC training content, ensure it distributed and taken by all relevant associates, establish and track the appropriate controls

• Lead stakeholder engagement efforts, including leading the Canada AML monthly business review meeting. Utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success

• Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance to manage the day to day activities related to the AML Governance processes, including review of process health, progress made on initiatives and prioritization of improvements 

• Monitor Key Results and Critical to Quality Metrics, for the AML Governance process and all processes that support AML/KYC activities, and share performance insights to stakeholders (such as senior business leaders and accountable executives) and business partners and influence the adjustment of the AML/KYC business roadmap as necessary

• Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated.

Basic Qualifications:

• Completed a Bachelor’s degree in Engineering, Commerce, Business Administration or a related field 

• At least 4 years of experience working in process management, risk management or AML management, continuous improvement or project management roles.

• At least 4 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.

• Experience in basic coding and/or data visualization (e.g. SQL, Tableau)

• Experience in risk management or AML related space

Preferred Qualifications

• Professional designation like yellow belt, blue belt, black belt, PMP, etc

• Experience working in an Agile workplace environment

• Strong communication skills, with the ability to influence and collaborate effectively with stakeholders and cross-functional team

• Structured approach to problem solving focused on defining problems and solutions based on data 

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process. 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).