Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Principal Associate Internal Communications & Associate Experience (Contract)

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

This role sits within the Office of the President, a group of teams that support and accelerate Capital One Canada’s growth by enabling clear priorities, strong alignment, and effective execution across the business. The Office of the President partners closely with senior leadership to help turn strategy into action and ensure the organization is focused on what matters most.

Internal Communications and Associate Experience is a core team within the Office of the President. The team tells the Capital One Canada story from the inside out - connecting associates to our mission, vision, and strategy, and reinforcing the purpose behind the work we do every day. Through an always-on engagement roadmap, internal communications, and thoughtfully designed associate experiences, the team fosters a culture where associates feel informed, inspired, and empowered to thrive. Working in close partnership with teams across the business, Internal Communications and Associate experience helps build belief in our strategy and brings our “why” to life.

About the Role

This is a 12 months contract role.

The Office of the President team within Internal Communications & Associate Experience is looking for an energetic, strategic, and execution-oriented communications professional to join the team. This role plays a critical part in shaping and delivering internal communications that connect associates to Capital One Canada’s purpose, priorities, and culture, while helping create meaningful, engaging associate experiences.

As a Principal Associate, Internal Communications & Associate Experience, you will be a key player on the Office of the President team—partnering closely with senior leaders, HR, and cross-functional teams to translate big ideas into clear, compelling communications. You’ll bring structure to complexity, move seamlessly from strategy to execution, and help ensure our communications reinforce what it means to be a market-disrupting team.

This role requires strong project management skills, exceptional written and verbal communication abilities, and the confidence to operate in a fast-paced, highly matrixed environment.

Your Responsibilities:

In this role, you will serve as a key contributor on the Office of the President team, supporting Internal Communications & Associate Experience. You’ll help shape and deliver innovative communications strategies that drive engagement, reinforce culture, and build pride in our people. Leveraging your expertise in communications strategy, stakeholder management, and execution, you’ll collaborate across the business to deliver meaningful impact for associates and senior leaders alike.

• Develop and execute internal communications strategies that enhance associate engagement and connect the dots between Capital One Canada’s purpose, values, business strategy, and priorities

• Partner with senior leadership, HR, Business Resource Groups (BRGs), and other teams and stakeholders to understand their needs and deliver high-impact communications

• Translate complex, big-picture intent into clear, plain-language resources so associates understand the business, customers, performance, and how their work contributes

• Deliver a wide range of corporate communications, including:

  • Company-wide announcements

  • Department and enterprise town halls

  • Video/storytelling content

  • Newsletters, intranet articles, and Slack communications

• Serve as a core member of the Mission Week (Capital One Canada’s annual offsite focused on strategy and culture) team, helping deliver timely, relevant communications that promote engagement and support associates throughout the experience

• Lead communication recommendations for key initiatives, including upcoming benefits programs

• Provide executive communications support for senior leaders, including talking points, presentations, and strategic messaging

• Assist in the preparation of proposals and presentations, incorporating research, insights, and analysis

• Collaborate with communications partners across Corporate Communications and the business to ensure alignment, consistency, and maximum impact

• Manage post-communication activities, including surveys, recaps, insights, and recognition of contributions

• Monitor analytics aligned to established OKRs, develop reporting, and provide insights to continuously improve effectiveness

• Stay informed on industry trends, emerging tools, and best practices to bring fresh, innovative thinking to internal communications

• Act as a culture carrier—living our values, taking a team-first mindset, and helping create the best possible associate experience

Basic Qualifications:

• Minimum 7 years of relevant experience in internal communications, corporate communications, or a related field

• Exceptional written and verbal communication skills

• Strong strategic thinking combined with an ability to execute

• Proven organizational and prioritization skills

• Ability to manage a broad and diverse stakeholder group

Preferred Qualifications:

• Bachelor’s degree in Communications, Public Relations, or equivalent education and experience

• Proven ability to prioritize effectively and manage multiple workstreams in a fast-moving environment

• Strong project management skills with an action-oriented mindset and a focus on excellent execution

• Ability to navigate a matrixed organization and build strong, collaborative relationships across teams and functions

• Credibility as a trusted advisor with strong storytelling and influence capabilities

• A commitment to Living the Values—demonstrating care for people, openness, accountability, and integrity

• Leadership through example, with a focus on high performance, collaboration, and continuous improvement

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).