Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Manager, Product Management- Loss Mitigation

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. At Capital One Canada we start with the customer in mind and develop cutting-edge products that serve their needs. We’re all-in on the cloud and leaders in the adoption of open-source, RESTful APIs, microservices, and containers. We build our own products and release them with speed and agility. 

Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to re-imagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

As a product leader on the Customer Resiliency team, you’ll be working with Product Managers, Software Engineers, Business Analysts, Design, Operations and Data Scientists supporting Customer Resiliency strategy within Canada card.

About the Role

As a product leader on the Customer Resiliency team, you will lead the product strategy for our Collections program to create game-changing customer experiences and business outcomes. Your primary mission will be to define, execute, and continuously iterate on customer-centric strategies that help customers get back on track with credit, acting as a bridge between technical innovation and business strategy.

This role requires a unique combination of strategic thinking, product expertise, analytics and executive communication. You’ll be a leader among a high-performing team of Product Managers, partner with colleagues across Product, Technology, Design, Business Analysis, Data Science, and Operations and influence senior leaders with data-driven insights. You will be accountable for building product strategies with a clear focus on outcomes, trade-offs, and long-term resilience.

Your Responsibilities:

As a Product Manager,  you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered 

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused 

  • You’ll own and prioritize the product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Transformational Leadership 

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

Basic Qualifications:

• At least 5 years of Product Management experience

• Experience creating and delivering customer centric, data-driven product vision and strategy

• A track record of delivering results with significant business and customer impacts

Preferred Qualifications:

• Bachelor’s degree or higher

• Experience in financial services, technology or operations

• Proven ability to build strong partnerships with cross functional partners

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).