Overview

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate Coordinator, Creative Solutions (12 month Contract)

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

You will be joining Creative Solutions, Capital One Canada’s team of designers, writers, editors, process managers and researchers. Our team works with partners to create experiences that are always on-brand and always leave an impression, bringing to life everything from marketing campaigns to our website. The work we do attracts new customers to Capital One Canada and inspires existing customers to grow with us! 

About the Role 

The role involves collaborating with members of the Creative Solutions team, vendors and peers across the business, including legal, brand, and intent and product owners, to facilitate the delivery of creative, design, localization and/or research projects. 

Your responsibilities may include: 

French Localization

• Manage end-to-end workflows for localization requests (e.g., handling intakes, preparing files for translation, managing email creation steps, gathering approvals and coordinating hand-offs to Creative/Product Design teams)

• Support auditing of vendor invoices, cross-entity bill-back efforts and executing required controls

Creative/Product Design

• Coordinate project work, such as overseeing intake submissions, assigning performers, communicating sprint priorities, maintaining asset trackers and managing email creation steps

• Facilitate project review and handoff, managing the proofing process, executing final project hand-offs, and coordinating Content and Design Validation (CDV) requests

Ops Support

• Perform financial tracking and vendor management, facilitating Project Authorizations and Purchase Orders, maintaining budget spreadsheets, tracking invoices, and resolving billing issues with Finance and Supplier Management

• Onboard new team members, setting up system access for new associates (e.g., Workfront, Slack, shared inboxes)

• Address or redirect questions from partner teams to the appropriate stakeholder(s) to resolve them

• Track project completion, asset delivery and other measures of team/process performance

• Assist with special projects and initiatives across functional areas as needed

Basic Qualifications

• At least 2 years’ experience in project management

• Experience working in a cross-functional environment and managing stakeholder expectations

• Experience working and collaborating in teams

• Excellent time management and prioritization skills

• High attention to detail

• Ability to solve problems using structured processes

• Ability to apply judgment needed for escalations

• Ability to work well both with others and independently

Preferred Qualifications 

• Experience working in financial services, process management and/or continuous improvement

• PMP certification or equivalent training

• Experience with email marketing tools like Taxi for Emails, Chamaileon, Knak, Salesforce Marketing Cloud (SFMC) and Hubspot

• Experience with HTML, CSS and Litmus

• Experience with Adobe Acrobat, Adobe Workfront, Figma, Google Workspace, TradosWorking knowledge in French

Working at Capital One

Enjoy a hybrid work environment, with 3 days in the office and enjoy our head office located conveniently across the street from Union Station. 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).