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Senior Manager, Benefits and Operations

Job ID R139446 Location Toronto, Ontario
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Manager, Benefits and Operations

Responsibilities:

 

This individual will thrive in a fast-paced, entrepreneurial environment and will be responsible for developing and implementing top tier benefits while delivering an amazing associate experience. In this role, the incumbent will lead a team that is responsible for Benefits strategy and operations, first line HR inquiries, and Immigration.

  • Develop, implement and/or manage the Capital One Canada benefit plan designs that align with the company’s strategic objectives and deliver a transformed associate experience

  • Utilize data to understand plan or program performance and drive design recommendations

  • Develop effective communication plans to optimize impact, understanding of and engagement in benefits and programs 

  • Analyze current and developing legislation, external benchmarking and other environmental factors impacting plan performance and program competitiveness

  • Identify and implement technology solutions to improve the associate experience and drive greater integration across benefits programs

  • Partner with business leaders, develop and implement benefits strategy to address workforce challenges such as attrition and market competitiveness

  • Lead benefits plan and policy change initiatives including annual rate renewal efforts

  • Manages benefits financial budget along with regular claims utilization review, communication and plan design initiatives

  • Monitors trends in the competitive market to ensure benefits program is poised to attract and retain employees

  • Effectively manage relationships with vendors including responsibility for business relationships, acting as an escalation point for contract and SLA issues, review program and delivery metrics to proactively manage program issues/trends/updates. 

  • Establish and maintain relationships with key stakeholders and partners including: business leaders, Canada HR team, International partners, external vendors, finance, legal, Third Party Management etc. 

  • Lead the team and provide coaching and feedback with an intent to develop and enhance the knowledge and skills of the team

 

Minimum Qualifications:

  • Bachelor’s Degree

  • 5+ years of experience in Benefits Strategy and Implementation 

  • At least one year of HR Operations experience 

  • 2 - 3 years and a passion for people leadership

  • A strategic thinking and problem solver, including out of box thinking and ideas

  • Strong communicator, both written and verbal

  • Strong skills in teamwork and collaboration 

Preferred Qualifications 

  • 2+ years HR Operations experience 

  • Advanced training in the HR benefits space 

  • Demonstrated experience/proficiency in process improvement example: agile, green belt or change management certification

  • Strong project management skills including proven ability to manage multiple projects and effectively manage stakeholders


 

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.  We have the positive energy of a startup, with the advantages of a big company.
 

Working with us

How do we do things at Capital One? We listen — to our people, and to our customers. We change with the times, currently working remotely with plans to move to a flexible hybrid model (remote and/or in-office) in the future. A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One Canada the health and safety of our associates, customers and communities are our highest priorities and as a result, our offices are currently closed. When and how we transition from virtual to flexible hybrid will be guided by local government and health authority guidance. 

We want our associates to have a voice, and we’re committed to diversity, inclusion and belonging. We give everyone a seat at the table, bringing together different perspectives, backgrounds, and experiences to help challenge the status quo and create the best outcomes for everyone. 

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness centers and discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life. 

 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

 

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

 

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

 

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC)


Who We Are

 

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

 

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.