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Process Manager, Risk

Job ID R133927 Location Toronto, Ontario
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Process Manager, Risk

About Capital One

We’ve been helping millions of Canadians for over 20 years by providing them with access to credit. We work hard to put our customers first by providing innovative, smart solutions that make banking effortless.  

Working with us.

We know that the way to attract top talent is to create a fun work environment that fosters learning and career development, but we also know that you’ve got a life that’s about more than just work. We’re focused on the quality of your work, not how many hours you spend working. Our approach is designed to foster collaboration and innovation with a focus on agility and teamwork. We’re passionate about associates having fun, and since it’s uncomfortable to do any of those things in a suit and tie, those aren’t required either. We have a business casual dress code because we believe our associates will do their best work when they’re feeling like themselves. 

Working as a Process Manager in Risk

As part of the Strategic Risk Defense (“SRD”) Team within Capital One’s Canada Risk Office, you will be joining a growing team of experienced, collaborative and forward-thinking risk management professionals. As a Process Manager within the Business Risk Office, you will work with extended teams across the enterprise to manage risk and improve our risk management processes.


We aren’t looking for perfection, we are looking for passion.  We value diverse views and seek team members with a variety of backgrounds and experiences. If you are curious and eager to learn new things, enjoy relationship building, have a deep reverence for process management, and love to have fun at work, this may be the role for you!   

A great member of the SRD team will:

  • Design and manage the daily process flow including process measurement, analysis, and responding to breakdowns as needed

  • Support a defined framework for prioritizing, delivering, and driving efficiencies to create better experiences for our customers

  • Drive the design of risk assessments to ensure they meet enterprise needs for consistency while meeting our business partners’ needs for an approach that addresses their unique processes, products and tech

  • Develops sustainable Risk Processes, which put a premium on the time of business partners by to minimizing their effort while maximizing the value they get

  • Learn and leverage Lean/Six Sigma process management tools and techniques as part of our Design, Manage and Improve system

  • Maintain knowledge of enterprise Standards and ensure risk assessments are designed to and are delivering on those expectations

  • Build and maintain tools which will enable risk managers, partners and stakeholders to consistently and effectively complete risk assessments

  • Translates complex changes in the internal and external environments into impacts for business partners in a clear, simple and concise manner

  • Draw linkages to other business units and leverage a strong knowledge of precedent to driver insights and simplicity within risk assessments

  • Seek, explore and incorporate new and existing data sources to increase insights and efficiency

  • Inspire a strong risk management mindset and culture with business partners


The Basics…What We Need from You! 

  • At least 3 years of experience designing, managing and improving processes using Lean, Six Sigma, PDCA, A3, DMAIC or another structured approach

  • At least 5 year experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively

  • Bachelor’s degree 


The Extras…What would be great for you to have:

  • Experience working in an Agile workplace environment

  • Experience in SQL, Tableau and other data analytical techniques

  • Experience with Enterprise Risk Management, Audit or a similar risk management function

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.