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Employee Relations Consultant (Contract)

Job ID R99598 Updated date 10/02/2020 Location Toronto, Ontario
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Employee Relations Consultant (Contract)

As an Employee Relations Consultant you have a unique role in the organization; you will interact with every single business area across Capital One Canada and you’ll keep the organization’s vision of Doing the Right Thing at the forefront of everything you do. You’ll be heavily engaged in supporting our associates and managers through case work, performance management, accommodations, changes that take place in the workplace from time to time, and escalations of various kinds.  You’ll also be conducting workplace harassment/discrimination investigations. 

You will work directly with senior leaders and the Head of HR Canada. We firmly believe the success of Employee Relations is the success of Capital One. When associates feel they have a safe and fair place to come to in challenged times, then we know our job has been done. 

In addition to case work, you will bring your expertise, experience and passion to support strategic conversations with the HR team, working together when it’s time to develop new policies, strategize on the best way to roll out and implement new legislation, or propose ideas for how to ensure we’re always Well Managed and serving our associates effectively. The role will be based out of our downtown Toronto office; however,  currently we are working remotely. We are a small team with a big mandate. We support an open and flexible work environment; we work passionately, we value initiative, we’re always open to new ideas to better how we do what we do, and provide the best possible service to our associates and business leaders.


As an ER Consultant you will be working on: 

  • Case work including for accommodations, conflict  resolution, and performance management 

  • Supporting our managers throughout the employee lifecycle, including recruitment, active employment and termination

  • Providing coaching and support to both managers and associates in difficult situations

  • Conducting investigations into allegations of discrimination/harassment and providing and presenting recommendations to business leaders

  • Partnering with the Ethics and Investigations Team based out of the U.S. for conflicts of interest and other related matters

  • Ensuring the Employee Relations  team is well managed, which includes taking initiative on areas of improvement, ensuring legal compliance at all levels and keeping a pulse on our top risks

  • Various projects that come up from time to time, including developing new training programs, streamlining workflow across the HR team

  • Partnering with the U.S. and U.K. Employee Relations Team to align and improve our Canadian processes and practices


Basic Qualifications

  • Undergraduate degree or diploma in Human Resource management or a related field 

  • 4+ years of Employee Relations experience (case management)

  • 2+ years  of Investigation training and experience 

  • Human Resource designation or working towards (CHRP, CHRL)

  • Strong time management skills and ability to manage a large caseload


Preferred Qualifications

  • Graduate degree in a related field (humanities, HR, law etc.)

  • Exceptional communication skills, both verbal and written

  • Bilingual (French speaking)

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.