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Business Analysis Manager

Job ID R112776 Updated date 09/22/2021 Location Toronto, Ontario
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Business Analysis Manager

About Capital One Canada 

We’ve been helping millions of Canadians for over 20 years by providing them with access to credit. We’re on a journey to put our customers first, and keep them there, by providing innovative, smart solutions that make banking effortless.  

Working with us 

Capital One Canada is a data-driven tech company that just happens to do credit cards. We focus on customer-first solutions, and we’re united with this common goal. We have all the advantages of a startup, with the resources of a big company. In our dynamic, agile environment, you’ll be encouraged to have ownership over your own work, with ample opportunity for career movement and advancement.  

We offer exciting opportunities for innovation as the industry becomes increasingly focused on digital technology, and the amount of data available to ground our strategies continues to grow. With your help, we will build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. 

We know that the way to attract top talent is to create a fun work environment that fosters learning and career development, but we also know that you’ve got a life that’s about more than just work. We’re focused on the quality of your work, not how many hours you spend in the office. Our approach is designed to foster collaboration and innovation with a focus on agility and teamwork. We’re passionate about associates having fun, and since it’s uncomfortable to do any of those things in a suit and tie, those aren’t required either. We have a business casual dress code because we believe our associates will do their best work when they’re feeling like themselves. 

About the role

It’s like management consulting, but better. (Seriously) 

As a business analyst, you’re not just charged with coming up with great strategies that sound good on paper, but are asked to bring them to life through end-to-end delivery, measuring their impact through testing and monitoring, and ultimately being accountable for both P&L and customer outcomes. 

You’ll lead a team to gather and visualize data, storytell  through presentations, collaborate with experts in areas like legal and technology, and influence senior leadership on critical decisions. You’ll work with coding languages like SQL to query data, use spreadsheets and python-based notebooks to organize it, and slides to present it, along with a number of other modern analytics tools. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from others like Data Scientists, Process Managers and Brand Strategists too.

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team up with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Specific responsibilities may include, but are not limited to:

  • Strategic Leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands

  • People Management: Coaching and mentoring associates with a goal of developing and retaining talent at Capital One. Lead an inclusive work environment, where teamwork, diversity and belonging are essential. 

  • Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

  • Marketing: Develop direct-to-consumer marketing strategy and initiatives to support business growth objectives. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

  • Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, creating risk models, and testing hypotheses using rigorous monitoring and analysis

  • End-to-End Delivery: Able to partner with teammates in process management, technology, data science and others in order to not just imagine great strategies on paper, but deliver them to market with quality

We are looking for big picture thinking, analytically minded team players who possess a range of strengths:  

  • Strong people leadership: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

  • Analytically oriented: Experience in analytical problem-solving. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics. Have demonstrated an aptitude in learning and growing their technical skills (e.g. Excel, SQL, and/or Python). You don’t hesitate to get into the complex details of a problem and do the work alongside your team. 

  • Strategically minded: A thoughtful decision maker who is able to bring actionable and grounded recommendations to senior leadership. Able to identify and synthesize business challenges and opportunities, and solve for them using analysis to make strategic or tactical recommendations.

  • Influential communicator: Ability to communicate complex ideas both verbally and in writing, coupled with strategic influencing skills and the ability to drive agreement through intellect and interpersonal skills. 

  • Results oriented:  Focuses on driving impact both short and long term, and are able to drive and execute an agenda end-to-end from conception through to in-market delivery within an uncertain and fluid environment. Are not just about making recommendations, but getting stuff done. 

  • A team player: Helps us achieve more than the sum of our parts by collaborating effectively with others and encouraging an inclusive culture with diverse teammates.

  • Have a successful track record of thriving in an entrepreneurial and dynamic environment. Previous consulting experience is a plus.

Basic Qualifications:

  • A bachelor’s degree or higher

  • At least 4 years of experience in analysis

  • Demonstrated leadership experience (direct or indirect people / team leadership.)

Preferred Qualifications:

  • A degree preferably in Commerce, Finance, Marketing, Economics, Business Administration, Engineering, Mathematics, Computer Science, Statistics or a related field 

  • A master’s degree

  • 2+ years of experience in a related field such as consulting or financial services

  • 1+ years of experience of direct people management

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.